Mike, as a Social Media Customer Support Agent, what's your strategy for handling multiple customer inquiries simultaneously?
Use suggestionHow do you maintain a positive and helpful demeanor during challenging customer interactions, Mike?
Use suggestionMike, can you describe a particularly tough customer issue you resolved and how you managed it?
Use suggestionWhat tools and platforms do you find most effective for social media customer support, Mike?
Use suggestionMike, how do you ensure that you're providing consistent and accurate information across different social media channels?
Use suggestionCan you walk us through your process for escalating a customer's concern on social media, Mike?
Use suggestionMike, how do you measure the success of your customer support interactions on social media?
Use suggestionIn your role, Mike, how do you handle feedback that comes through social media—both positive and negative?
Use suggestionWhat's your approach to staying updated with product knowledge and policies, Mike?
Use suggestionMike, can you share how you personalize customer interactions to enhance their experience on social media?
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